Shipping policy

Last updated: October 10, 2026

Pantrivelle is operated by Savory Stack LLC. This policy applies to orders placed at https://pantrivelle.shop.

Delivery area

We currently deliver within the United States. We do not offer international delivery. Available shipping options for your address are displayed at checkout.

Shipping charges

Standard shipping is $5.00 USD per order for merchandise subtotals below $50.00 USD. Standard shipping is free for merchandise subtotals of $50.00 USD or more.

The qualifying subtotal is calculated after discounts and before shipping charges and applicable taxes. The applicable shipping charge is shown before you place your order.

Order processing and transit

Order processing takes 1–2 business days. Standard transit takes approximately 5–8 business days after dispatch. The estimated total time from order placement to delivery is 6–10 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders received on weekends or holidays are processed on the next business day. Delivery dates are estimates and may be affected by carrier operations, weather or other disruptions.

Tracking and delivery issues

We will email your shipping confirmation and available tracking details after dispatch. Tracking may take time to update after the carrier receives the package.

Please provide a complete and accurate delivery address. Contact us promptly if your address needs correction; we can make changes only while the order has not been dispatched.

If tracking shows a problem, a package is missing, or delivery has not occurred within the estimated timeframe, contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution. A delivery scan does not prevent you from asking us to investigate.

Dispatch delays and cancellations

If we cannot dispatch within the stated processing time, we will notify you, explain the delay and offer the choice of agreeing to a revised dispatch date or canceling the unshipped order for a full refund. If you do not agree to the delay, we will cancel and promptly refund the unshipped order as required by applicable law.

Contact

Email: support@pantrivelle.shop
Phone: +1 508-353-6431
Customer service: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT), excluding U.S. federal holidays.