Refund policy

Last updated: October 10, 2026

30-day return and exchange window

You may request a return or exchange within 30 calendar days after receiving your order. This applies to eligible purchases from pantrivelle.shop.

For a change-of-mind return or exchange, items should be unused, clean and complete, with their included parts and original packaging where reasonably available. Please retain your order number or another proof of purchase.

These condition requirements do not limit remedies for items that arrive damaged, defective or different from what you ordered, or any rights provided by applicable law.

Free returns and exchanges

Pantrivelle pays the return shipping cost for approved returns and exchanges within the United States. We provide a prepaid return label and instructions. We also pay the standard shipping cost of sending an approved replacement or exchange item.

We do not charge a restocking fee. There is no exchange handling fee. If you choose a different product with a higher or lower price, we will explain the price difference before completing the exchange.

How to start

Email support@pantrivelle.shop with your order number, the item involved, and whether you would like a refund or an exchange. A reason can help us assist you, but you do not need to identify a defect to request a change-of-mind return within the return window.

We will send return authorization, a prepaid label and the correct return address. Please use the supplied label and follow the instructions. Send the package within 14 calendar days after authorization, or contact us if you need more time.

Our company contact address is not an instruction to send a parcel there. Please obtain the authorized return address first so we can route and identify your return.

Damaged, defective, incorrect or incomplete orders

Contact us as soon as reasonably possible with your order number and a description of the issue. Photos of the item and packaging, if available, help us investigate. We will arrange an appropriate replacement, exchange or refund at no additional shipping cost to you.

If a return is required, we provide the prepaid label. Any request for prompt reporting does not remove applicable consumer rights.

Exchanges

Exchanges are subject to availability. If the requested replacement is unavailable, we will offer an available alternative for your agreement or a refund. A replacement is normally processed within 1–2 business days after the returned item has been received and checked, with standard transit of approximately 5–8 business days.

Refunds

We will inspect your returned item and notify you of the outcome. Approved refunds are initiated within 5 business days after we receive and inspect the return, using the original payment method. We do not substitute store credit unless you agree.

For a change-of-mind return, any original $5.00 standard shipping charge is not refundable. We do not retroactively deduct a shipping charge from a return that qualified for free shipping, and we do not deduct the prepaid return-label cost.

For a damaged, defective or incorrect order, we refund the applicable original shipping charge when the order is refunded. Refunded items include the applicable taxes originally collected for those items.

Your bank or payment provider may take an additional 5–10 business days to post a refund after initiation. Contact us if the refund has not appeared after that period.

Cancellations

Contact us promptly if you wish to cancel. An order that has not been dispatched can be canceled for a full refund, including any shipping charge. We initiate cancellation refunds within 5 business days. Once dispatched, the order can be handled through the return process after delivery.

Refunds required by law for unshipped orders are issued within the applicable statutory deadline.

Contact

support@pantrivelle.shop | +1 508-353-6431
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT), excluding U.S. federal holidays.